For an order capture project, we are creating SAP CRM quotes in the background using a BADI and passing in a Sold-To Party and then allowing a sales rep to edit that quote which can eventually become an order in ECC.
Our partner determination is set up so that when a user is creating the quote, if the sold-to party has multiple related ship-to partners (or bill-to/payer), the system automatically pops up a partner selection dialog box with one of those partners flagged as the default. Since the create is happening in the background, our reps will only see a message at the top of the quote indicating they need to select a Ship-To Party. This is not an acceptable approach.
We would like to have the process that creates the quote in the background automatically choose the alternate ship-to that is marked as default. If the Sold-To Account has no alternates, the system is able to pick the one available related Ship-To, but if there are multiple, it does nothing.
Does anyone know we can get SAP CRM to choose the default alternate Ship-To?
Thanks in advance for any help
Ryan Kane